SIM Replacement in Ongata Rongai

SIM support from Ksh 100

CRU Media offers SIM replacement in Ongata Rongai for customers who have lost, damaged or need to replace their SIM card. We assist with supported network services including SIM swap guidance, new SIM registration support, airtime and bundle assistance, and basic telco service help.

A SIM replacement may be needed when your phone is stolen, your SIM card is damaged, your line stops reading, you change phone size, or you need help restoring access to your registered number. We help customers understand the basic requirements and complete supported services where available.

Service pricing varies depending on network, replacement type and availability. CRU Media assistance starts from Ksh 100, while official network charges are separate where applicable.

Turnaround time

Turnaround time depends on network requirements, registration verification and system availability. Some SIM services can be handled while you wait, while others may require additional verification or referral to the network provider.

What to bring

• Original national ID or passport
• The phone number being replaced
• The registered user’s details
• Previous SIM if available
• Phone handset and any network messages or proof requested

Security note: never share your M-Pesa PIN or sensitive account passwords with anyone.

Frequently Asked Questions

Can I replace a lost SIM at CRU Media?

We assist with supported SIM replacement services and guide you on what is required.

Do I need my original ID?

Yes. SIM replacement normally requires identification for verification.

Can someone else replace my SIM for me?

For security reasons, SIM replacement should be handled by the registered owner with the correct identification.